Refund & Cancellation Policy

Overview

We want you to be confident in enrolling. This policy explains when refunds apply across our programs and services.

Free labs

Free labs carry no charge and therefore no refund.

Foundation Program & paid programs

You may request a full refund within 7 days of enrolment, provided the program has not yet started and you have not received substantial materials. Once a program has begun, fees are non-refundable, except where required by law.

Paid labs & subscriptions

Each hands-on lab provisions a real, dedicated cloud environment for you, so a one-time lab purchase is non-refundable once the lab has been launched. If you purchased a lab but have not launched it, you may request a refund within 7 days of purchase.

Subscriptions can be cancelled anytime from your account or by emailing us; cancellation stops future renewals and your access continues until the end of the current paid period. Partial or unused periods are not refunded.

Cancellation

You can cancel an order or subscription before access is delivered/launched for a full refund. To cancel, email us at the address below with your order details.

Services engagements

Professional services are governed by the specific statement of work or agreement signed for that engagement.

How to request a refund

Email info@shieldsyncsecurity.com with your name, what you purchased, and the date of purchase. We aim to respond within 2 business days. Approved refunds are processed to the original payment method, typically within 5–7 business days (the time for funds to appear depends on your bank or card issuer).

Contact

Questions about refunds or cancellations? Email info@shieldsyncsecurity.com or reach us through the channels on our Contact page.